View the frequently asked questions / FAQ below. You can also always contact us.
Where can I find out more about your Covid-19 guarantee?
All booking conditions around Covid-19 can be found on our Covid-19 guarantee page.
What happens if I or one of my group test positive for Covid-19?
If you or one of your group were to test positive for Covid-19 then you can change your booking with our Covid-19 guarantee. Read more here.
What booking guarantees do you give around Covid-19?
If you stay with us, you will be in a canvas hideaway in the countryside on a farm. Our locations are small scale with a lot of space and plenty of nature between you and your neighbour. If unfortunately your holiday cannot take place, we have put the following guarantees in place for you: click here.
Wouldn't it be too cold to stay on a Feather Down farm during spring and autumn?
The wood-fired stove inside of the accommodation will keep it warm and cosy. It is important to regularly add some wood. During the night we would recommend bringing warm pyjamas and perhaps some extra blankets and a hot water bottle.
Where can I charge my phone?
Should you have to charge your phone during your stay, it will be possible to do so in the farm shop. Most of the time there will also be power sockets available at the communal shower block.
How do we make our coffee?
You can make yourself a filter coffee or use our coffee mill which can be found in the accommodation. Or take instant coffee with you: whatever takes your fancy!
How do we keep our food cool and fresh?
In the accommodation, there is a cool chest. In this cool chest are cooling elements that will keep your food and drinks chilled. Once these cool elements run out you can swap them for new ones. In the farm shop or shed there will be a coolbox where you can swap the cool elements.
Do we have to bring our own kitchen and cutlery supplies?
No. In the kitchen you will find everything you need, so you don’t have to bring anything from home yourself! For babies and young children, it is useful to bring your own cutlery and drinking cups.
Are the showers warm?
Yes. A warm shower can be taken at the communal showers or if you have booked accommodation with a private or outdoor shower (which is a gas-powered shower).
Is there running water in the canvas hideaway?
Yes. The accommodation has a kitchenette with cold running tap water. This is normal tap water and therefore also suitable as drinking water. Our toilets can be flushed like a normal toilet.
Is there electricity inside the canvas hideaway?
No. There is no electricity in the accommodation. Turn off your phone and put away your tablet as time with each other is key during a Feather Down holiday! At some locations, there is limited Wifi available. Usually not within the accommodations but close to the main house. Ask and discuss with your host on arrival.
There are six of us adults, can we all stay in one tent?
It is not allowed to stay in our tented cottages with six adults. It is not allowed to place extra air mattresses or mattresses in the accommodation. For six or more people, we advise you to book a tented cottage for 10 people or to book two tented cottages.
Is there room for a travel cot?
Yes. You can fit a travel cot in the accommodation. You can also hire one from us for a small fee. Due to limited space, only 1 cot per lodge is allowed.
Do we have to bring our own bed linen and towels?
No. Bed linen and towels are provided per person or you can bring your own. A towel package consists of one bath towel and one small hand towel. You will need to bring your own bed linen for children under two years if you are bringing your own travel cot. This can be booked as an extra when making your reservation or you can bring your own.
What's inside the starter pack?
The starter package includes a roll of toilet paper, garbage bag, dish brush and liquid, kitchen linen, matches, and firelighters.
What is included in our booking aside the accommodation?
Always included in the booking: bed linen, duvets, pillows, towel package per person, a flushing toilet, kitchen unit with utensils and running water, cool box with cooling elements, wood stove including wood, covered veranda with a picnic table, BBQ, and 2 deck chairs. There is also a starter package in each tent and there are oil lamps, candles, and tea lights. Furthermore, a free parking space and the final cleaning is done by the farmer, although you are also expected to leave the tents clean at departure.
How many of us can sleep inside the canvas hideaway?
Our tented cottages are suitable for a maximum of 5 adults and 1 child up to 12 years old. The cupboard bed is suitable for either 1 adult or 1 adult and a child under 12 years old. There is a corner that cuts off on one side of the cupboard bed so the length of the mattress on one side is too short for an adult, the width is 130 cm. In addition to 5 adults and 1 child, a baby is allowed, younger than 2 years, provided that he/she sleeps in a cot.
Can we park our car next to our tent?
No. At the location, there will be a designated parking area. From there you can use the provided wheelbarrow to transport your luggage to your accommodations. Cars are not allowed on Feather Down properties and next to the accommodation.
Do we have to bring our own food and drinks? Is there a shop on site?
At most of our farms, you can find an Honesty shop. As there are only about 5 to 10 tents at the farms, the selection in the farm shop is limited. The available selection will mostly consist out of basic necessities for breakfast and a simple warm meal. Other than that there will be juices, sodas, beer, and wine. Snacks and some sweets for the little ones can also be found in the shop. Some farm shops also offer ice cream during the summer. Other than that there are also the local products and handy items such as toothpaste, shampoo, etc.
How many tents are there on a Feather Down farm?
The number of tents varies by location (tent numbers range from 1 to 10).
Can we stay longer than the nights you are currently offering?
Currently, we are only offering 2, 3, 4, and 7 nights but if you would like to request for a longer stay, please contact our booking office at +44142080804 or email us at email@example.com
Can we stay for one night only?
No, we only offer stays with a minimum of 2 nights.
Can we stay on different days than what is on offer eg Wednesday - Saturday?
Our arrival and departure days are on Mondays and Fridays. During the regular (bank) holidays such as Easter and summer, the dates are set. If you would like to request a flexible arrival date please contact our booking office at +44142080804 or email us at firstname.lastname@example.org
Can I purchase travel insurance from Feather Down?
At the moment, you are not able to purchase travel insurance with us. We recommend that you get travel insurance from a third-party provider
Can we pitch our own tent or bring our own caravan?
No. Feather Down is a unique concept which we treasure deeply. Because of this, we do not allow to bring your own tent or caravan.
Are there additional costs to be paid after booking?
No, not to our UK farms. If you are travelling to our farms in the EU, there may be a tourist tax to pay upon arrival. The amount varies per country.
Do we have to clean the tents when we leave?
It is expected that guests do the following on the day of departure:
– Empty the bins, putting rubbish into a waste bag and placing it in a container
– Strip the beds, collect all linen and hired towels and bring them to the designated area.
– Make sure the washing up is done and has been put away
– If you book a few tents, please make sure the right number of cutlery, chairs, etc., is put back in the right tent.
What time do we have to check out?
On the day of departure, you are requested to vacate the accommodation before 10:30 am. Please double-check your welcome document as times sometimes vary per farm. Should you not vacate the accommodation before 10:30 am, your host is entitled to charge an extra fee of £30.
What time can we arrive?
Arrival check-in time is usually between 4 and 6 p.m. Please double-check your welcome document as times sometimes vary per farm. The time between the departure and arrival of guests is key for the host(s) to be able to prepare the accommodations for the arrival of their new guests. Because of this, it is not possible to arrive before 4 pm. Should you be delayed and expect to arrive later than 8 pm, please contact your host(s) to make them aware of this. You can find the contact number as well as the address for the farm in the welcome document on your personal page which will be available once your booking has been paid for in full. Should you arrive later than 9 pm, your host is entitled to charge an extra fee of £30.
Can a hot tub always be booked as an extra?
Some locations have hot tubs available, but just like all other extras, they can be booked while supplies last. Farms with hot tubs
Can we bring our dog?
Some of the farms* allow well-behaved dogs. A maximum of 2 dogs per accommodation is allowed, fee applicable. Dogs must be kept on the lead at all times while on the farm and can not be left behind in the accommodation. Farms that allow dogs
Can I hire a bicycle?
Some of our farms will have the option for you to hire bicycles. This can be booked online or directly at the farm if it is still available.
Do we have to book our extras at the time of booking?
No. You can book the extras at a later stage up until a week before you go via us, your personal page or directly at the farm. We advise you to book some of the more sought-after extras in advance due to their popularity or limited stock, e.g. hot tubs, bicycles, and activities for children.
How do I become a Feather Down farm?
We are always on the look-out for new farms in beautiful parts of the country. If you are interested in becoming a Feather Down farm, please make contact with us on email@example.com.
Our call center is closed on Ascension Day (26th of May).
Monday - Friday from 9am to 5pm
5111 CW Baarle-Nassau
If you are interested in becoming a Feather Down farm, please make contact with us on firstname.lastname@example.org.
We can provide comments, ideas and story angles for editorial features and assist with press trips to our farms. We also have an extensive image library available for media use. For media enquiries please contact a member of the press team at email@example.com