Do you have any questions regarding Feather Down?

Below you will find the most frequently asked questions and answers.

Can’t find the answer to your question? Contact us or send us a message on Facebook!

What are the measures on the farms as a result of COVID-19 ?

We will do everything to make your holiday an unforgettable one, of course, we must adhere to government regulations as well. So that you can enjoy your holidays safely, we have taken the following measures:

– When you arrive at the farm, please send only one person to report to the farmer
– All accommodations will have a private shower
– The pizza evening will be adjusted
– The honesty shop is open, but only one family per time
– It is forbidden to receive outside visitors at the moment
– The tents have always been thoroughly cleaned after each stay and your hosts/farmers will continue to do so with extra care because of the current situation
– Specific measures, which may vary by farm, will be explained to you on-site

kind met kip

The accommodation

How many people can sleep in The Canvas Lodge?

Our Canvas Lodges are suitable for a maximum of 5 adults and 1 child up to 12 years old. The cupboard bed is suitable for either 1 adult or 1 adult and a child under 12 years old. There is a corner that cuts off on one side of the cupboard bed so the length of the mattress on one side is too short for an adult, the width is 130 cm. In addition to 5 adults and 1 child, a baby is allowed, younger than 2 years, provided that he/she sleeps in a cot.

What is included in the booking?

Always included in the booking: bed linen, duvets, pillows, towel package per person, a flushing toilet, kitchen unit with utensils and running water, cool box with cooling elements, wood stove including wood, covered veranda with a picnic table, BBQ, and 2 deck chairs. There is also a starter package in each tent and there are oil lamps, candles, and tea lights. Furthermore, a free parking space and the final cleaning is done by the farmer.

What's in the starter pack?

The starter package includes a roll of toilet paper, garbage bag, dish brush and liquid, kitchen linen, matches, and firelighters.

Do we have to bring our own bed linen and towels?

No. Bed linen and towels are provided per person or you can bring your own. A towel package consists of one bath towel and one small hand towel.  You will need to bring your own bed linen for children under two years if you are bringing your own travel cot. This can be booked as an extra when making your reservation or you can bring your own.

Is there room for a travel cot?

Yes. You can fit a travel cot in the accommodation. You can also hire one from us for a small fee. Due to limited space, only 1 cot per lodge is allowed.

We are with 7 people, can we all stay in The Canvas Lodge?

It is not allowed to stay in our Canvas Lodges with seven people. It is not allowed to place extra air mattresses or mattresses in the accommodation. For seven people, we advise you to book a Canvas Lodge for 10 people or to book two lodges.

Is there electricity in the accommodation?

No. There is no electricity in the accommodation. Turn off your phone and put away your tablet as time with each other is key during a Feather Down holiday!  At some locations, there is limited Wifi available. Usually not within the accommodations but close to the main house. Ask and discuss with your host on arrival.

Is there running water in the accommodation?

Yes. The accommodation has a kitchenette with cold running tap water. This is normal tap water and therefore also suitable as drinking water. Our toilets can be flushed like a normal toilet.

Do the showers have hot water?

Yes. A warm shower can be taken at the communal showers or if you have booked accommodation with a private or outdoor shower (which is a gas-powered shower).

Do I have to bring plates and cutlery myself?

No. In the kitchen you will find everything you need, so you don’t have to bring anything from home yourself! For babies and young children, it is useful to bring your own cutlery and drinking cups.

How do we keep our food cool and fresh?

In the accommodation, there is a cool chest. In this cool chest are cooling elements that will keep your food and drinks chilled. Once these cool elements run out you can swap them for new ones. In the farm shop or shed there will be a coolbox where you can swap the cool elements.

How can we make coffee?

You can make yourself a filter coffee or use a coffee percolator (grinder) which can be found in the accommodation. Or take instant coffee with you: whatever takes your fancy!

Where can I charge my mobile phone?

Should you have to charge your phone during your stay, it will be possible to do so in the farm shop. Most of the time there will also be power sockets available at the communal shower block.

Won't it be too cold during spring and autumn?

The wood-fired stove inside of the accommodation will keep it warm and it cosy. It is important to regularly add some wood! During the night we would recommend to bring warm pajamas and perhaps some extra blankets and a hot water bottle for in bed.

koken op houtvuur
potten en pannen op de boerderij

The Farm

How many tents do they have on each farm?

The number of tents varies by location (tent numbers range from 1 to 10).

Is horse riding available at the farm?

At many of our locations, you can find horses and ponies. Unfortunately horse riding is not available, however, it is possible to book a pony grooming session to learn all the basic of taking care of the horses. Some locations also offer the possibility to take your own horse with you. You can book a stable or a designated spot in the field when making your reservation. This will have to be prebooked.

Do I have to bring my own food and drinks? is there an Honesty shop?

At most of our farms, you can find an Honesty shop. As there are only about 5 to 10 tents at the farms, the selection in the farm shop is limited. The available selection will mostly consist out of basic necessities for breakfast and a simple warm meal. Other than that there will be juices, sodas, beer, and wine. Snacks and some sweets for the little ones can also be found in the shop. Some farm shops also offer ice cream during the summer. Other than that there are also the local products and handy items such as toothpaste, shampoo, etc.

Can we park the car at the accommodation?

No. At the location, there will be a designated parking area. From there you can use the provided wheelbarrow to transport your luggage to your accommodations. Cars are not allowed on Feather Down properties and next to the accommodation.

Duration of stay

We can only stay during a different period such as Wednesday until Saturday, is that possible?

Our arrival and departure days are on Mondays and Fridays. During the regular (bank) holidays such as Easter and summer, the dates are set. If you would like to request for a flexible arrival date please contact our booking office at +44142080804 or email us at info@featherdown.co.uk

Can we stay for just 1 night only?

No, we only offer stays with a minimum of 2 nights.

Can we stay longer than the nights you are offering?

Currently, we are only offering 2,3,4, and 7 nights but if you would like to request for a longer stay, please contact our booking office at +44142080804 or email us at info@featherdown.co.uk

Booking

What additional costs do I encounter when booking?

No. Unless you are travelling to our farms in the EU, you must pay tourist tax. The tourist tax must always be paid on-site at the farm upon arrival. The amount varies per country.

Are we allowed to pitch our own tent next to the accommodation or bring our own caravan?

No. Feather Down is a unique concept which we treasure deeply. Because of this, we do not allow to bring your own tent or caravan.

Can I take out travel cancellation insurance?

No. We recommend that you get a travel insurance from a third party provider

Arrival and Departure

At what time can we arrive?

Arrival check-in time is usually between 4 and 6 p.m. Please double-check your welcome document as times sometimes vary per farm. The time between the departure and arrival of guests is key for the host(s) to be able to prepare the accommodations for the arrival of their new guests. Because of this, it is not possible to arrive before 4 pm. Should you be delayed and expect to arrive later than 8 pm, please contact your host(s) to make them aware of this. You can find the contact number as well as the address for the farm in the welcome document on your personal page which will be available once your booking has been paid for in full. Should you arrive later than 9 pm, your host is entitled to charge an extra fee of £30.

At what time do we have to depart?

On the day of departure, you are requested to vacate the accommodation before 10:30 am. Please double-check your welcome document as times sometimes vary per farm. Should you not vacate the accommodation before 10:30 am, your host is entitled to charge an extra fee of £30.

Do we have to clean the tents when we leave?

It is expected that guests do the following on the day of departure:
– Empty the bins, putting rubbish into a waste bag and placing it in a container
– Strip the beds, collect all linen and hired towels and bring them to the designated area.
– Make sure the washing up is done and has been put away
– If you book a few tents, please make sure the right number of cutlery, chairs, etc., is put back in the right tent.

kampvuur bij de tent
tent met hot tub

Extra's

Do we have to book our ‘extras’ at the time of booking?

No. You can book the extras at a later stage up until a week before you go via us, your personal page or directly at the farm. We advise you to book some of the more sought-after extras in advance due to their popularity or limited stock, e.g. hot tubs, bicycles, and activities for children.

Are there bicycles for hire?

Only a few of our farms will have the option for you to hire bicycles. This can be booked online or directly at the farm if still available.

Can we bring our dog?

Some of the farms* allow well-behaved dogs. A maximum of 2 dogs per accommodation is allowed, fee applicable. Dogs must be kept on the lead at all times while on the farm and can not be left behind in the accommodation. *=Find out which of our locations allow dogs. 

Can a hot tub always be booked as an extra?

Some locations have hot tubs available, here too, like all other extras, it can be booked while supplies last. Here is an overview of locations that can offer a hot tub.