Covid-19 guarantee

Book with confidence

We could all do with a holiday. If you stay with us, you will be in a canvas hideaway in the countryside on a farm. Our locations are small scale with a lot of space and plenty of nature between you and your neighbour. At the same time, our farmers have adapted their cleaning protocols to ensure the cleanliness and sanitation of the accommodation, in the farm shop and other communal areas.

However we live in uncertain times. You should know if you book with Feather Down Farm, you can do so with the confidence your money is protected if:

1. In the case of UK public health measures, for example the UK is in lockdown

If we have to close our farms, then Feather Down will contact you and offer you a transfer of your booking to a later date or a different location with no admin fees up to 18 months after your original date of travel.

2. In the case of a location having to close because of a positive test in the farmer's household

If an individual farm has to close then Feather Down will contact you and offer you a transfer of your booking to a later date or a different location with no admin fees up to 18 months after your original date of travel.

3. In the case of a person in your booking testing positive

If a member of your group tests positive with Covid-19 then you should take contact with Feather Down. We will offer you a transfer of your booking to a later date or a different location with no admin fees up to 18 months after your original date of travel.


Booking conditions

In the case that we help you move your booking to a later date or even a new location, it will be with no admin fees. However please be aware that if the cost of your new holiday is higher than the original booking, then you'll need to pay the difference. If the cost is less, the difference can be used to either book extras, to take as a credit note for a later booking, or to be refunded. If the booking has to be changed because of a positive test in your group, then we would want to see proof via a certificate or photo.


Do you have further questions?

There is more information on our FAQ pages.

If you would like to speak to one of our team, you should contact us on 01420 80804 from Monday to Friday between 9am and 5pm. Alternatively, send us an email on info@featherdown.co.uk.


Book with confidence and flexibility

Check A unique stay in the middle of nature
Check Small scale holidays with plenty of space
Check Extra cleaning and hygiene measures