-Updated on September 23rd, 2020-
95% of our guests are satisfied with the COVID-19 measures taken at our locations
97% of our guests agree that Feather Down is a suitable holiday destination during COVD-19
As the world adjusts in times of uncertainty, the safety of our guests has always been our top priority. To give you peace of mind when booking a Feather Down holiday, we would like to reassure you with our book and glamp with confidence guarantee. Our guarantee features a booking and safety procedure that will not compromise your Feather Down experience and have something for you to look forward to. Relax because you are in good hands!
Your booking guarantee with Feather Down:
→ If the stay cannot continue due to Covid-19, you can rebook until the end of 2022
→ The total booking amount must be paid 10 days before arrival
→ We will ask for a deposit of only 30%
We will do everything to make your holiday an unforgettable one, of course, but we must adhere to government regulations as well. So that you can enjoy your holidays safely, we have taken the following measures on our UK locations to minimise any risk of transmission.
What we have done and can advise our guests:
→ We have received the official UK signal “We’re Good To Go” to signal that we have worked hard to follow the government and industry COVID-19 guidelines to maintain cleanliness and social distancing in our UK locations
→ We encourage our guests to thoroughly wash their hands for at least 20 seconds throughout their stay. We also encourage our guests to bring their own face masks and hand sanitisers to use around the area.
→ If you or a family member are feeling sick or have been confirmed, we ask you to contact our booking office as soon as possible and for you to not come to our location. We will rebook your stay to another date.
Preparation for your stay:
→ Arrival and departure times have been amended to allow host for extra cleaning regime
→ Our hosts have always thoroughly cleaned the accommodation after each stay. They will continue to carefully clean, disinfect (twice) and ventilate them with extra care.
→ When you arrive at the farm, please send only one person to report to the farmer/host
→ Specific measures, which may vary by farm, will be explained to you on-site
→ During your stay, outside visitors will not be allowed and we ask our guests to not invite any guests that are not staying in our accommodation.
Change in activities:
→ Depending on the farm, the pizza evening has been adapted or canceled
→ Depending on the farm, the farm tour has been adapted or canceled
→ The farm’s honesty shop will be open but only one person is allowed inside at a time
If you have any questions or concerns, do not hesitate to contact us directly at +44 1420 80804 (Mon-Fri, 9-5 pm) or email us at firstname.lastname@example.org
To find the latest updates on the ongoing situation and how it might affect you: UK Government Guidance